Connect & Thrive: The Digital Experience Revolution

9th Annual African Customer Experience Conference & Awards

Name: 9th Annual African Customer Experience Conference & Awards
Start: 2026-08-26
End: 2026-08-28
Location: Protea Hotel Johannesburg Balalaika Sandton

Where Africa's customer experience leaders connect, learn and lead the digital experience revolution.

26-28 August 2026Date

Protea Hotel Johannesburg Balalaika SandtonSandton, Johannesburg — South Africa

CX Leaders & Practitioners

All Levels Welcome

Enquire on WhatsApp

Hosted by CICM Global

9th Annual African Customer Experience Conference & Awards

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About this event

9th Annual African Customer Experience Conference & Awards

Join Africa's premier customer experience event bringing together CX leaders, practitioners, and innovators from across the continent. This year's theme explores the digital transformation of customer experiences and how organizations can connect and thrive in an increasingly digital world.

What to expect

Keynote presentations from industry leaders
Interactive workshops and panel discussions
Networking opportunities with CX professionals
Service Excellence Awards ceremony
Exhibition showcasing latest CX technologies

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