CN
Charlene Ncube
Deputy ChairpersonSpecialist in contact-centre operations and workforce development, championing member training and accreditation standards.
The people who steer CICM Global's mission and governance.
A seasoned customer experience strategist with over two decades guiding service transformation across the SADC region. Dr. Moyo chairs the Institute's governance and leads its long-term vision for professionalising customer management across Africa.
Specialist in contact-centre operations and workforce development, championing member training and accreditation standards.
Chartered accountant overseeing the Institute's financial stewardship and sustainability.
Leads member engagement and the growth of CICM chapters across the continent.
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