Programs

CICM offers globally and industry recognised certification and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through service excellence in their organisations.

CERTIFICATION PROGRAMS

All programs offered on weekends:

Foundation Certificate in Call Centre Management (3 days)

  • Call Centre Management

Certified Call Centre Practitioner (3 months)

  • Call Centre Management
  • Customer Relationship Management
  • Total Quality Management

Certified Customer Service Practitioner (3 months)

  • Customer Experience Management
  • Customer Relationship Management
  • Total Quality Management

PROFESSIONAL PROGRAMS

Diploma in Call Centre Management (minimum 2 years)

Semester One

Relationship Marketing

Principles of Call Centre Management

Customer Service Marketing

Integrated Marketing Communications

Semester Two

Customer Relationship Management and Contact Centre Technologies

Marketing Management

Marketing Research

Managing Social Media

Business Process Outscourcing

Semester Three

Quantitative Analysis for Business

Contact Centre Management 2

Total Quality Management

People Management

Semester Four

Dissertation

On The Job Education and Training

Students are expected to submit a performance appraisal logbook. The logbook must present marks and comments on work covered by the candidate for at least a year

 

Diploma in Customer Management (minimum 2 years)

Semester One

Relationship Marketing

Principles of Call Centre Management

Customer Service Marketing

Integrated Marketing Communications

Semester Two

Customer Relationship Management

Marketing Management

Marketing Research

Managing Social Media

Strategic Customer Service Management

Semester Three

Quantitative Analysis for Business

Customer Experience Management

Total Quality Management

People Management

Semester Four

Dissertation

On The Job Education and Training

Students are expected to submit a performance appraisal logbook. The logbook must present marks and comments on work covered by the candidate for at least a year

GET IN TOUCH


18 Dian , 9 Forbes Road Midrand 1685

+27 834411487,+44 7436408756

info@cicmaglobal.com