CICM offers globally and industry recognized certifications and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through service excellence in their organizations.

Certification Programs offered by CICM

Certified Call Centre Practitioner (CCCP)
Certified Customer Service Practitioner (CCSP)
Certified Customer Service Trainer (CCST)
Certified Mystery Shopper (CMS)

CICM Education Services

It delivers qualifications for practicing and aspiring customer services and call center professionals that are recognized internationally.

Why gain professional qualifications from CICM?
• Join the other 5000 plus professional in studying CICM courses.
• Our programs are endorsed by most of the respectable industry players across the globe.
• All CICM courses are accredited and recognized internationally
• Our practical and innovative course programs will equip you with tools to create customer centered experiences for you and your organization.
• Our programs have a practical approach with a focus global best practices and current trends in call centers and customer services
• Our program fees include work books, program manuals, and mentoring.
• You will have ample opportunity to interact, one-on-one, with our expert facilitators, or to study online with expert guidance of professionals with years of experience.
• Our programs are also designed for people working full-time.
How to Apply
Look for the nearest CICM study partners/centers and apply for your selected programs Due to the limited numbers required per class and per country, places are limited. A detailed application must be completed and forwarded to CICM to determine placement. Qualifications, experience and references will be checked prior to acceptance of candidates and processing of course fees.
Contact us today to learn more about the course, to obtain an application, or learn more about our customized certification programs.

19 thoughts on “Certifications”

  1. There are certainly a lot of details like that to take into consideration. That may be a nice level to carry up. I offer the ideas above as general inspiration but clearly there are questions like the one you deliver up the place crucial thing might be working in trustworthy good faith. I don?t know if greatest practices have emerged around things like that, but I am positive that your job is clearly identified as a fair game. Each girls and boys really feel the impression of just a second抯 pleasure, for the remainder of their lives.

  2. I precisely desired to thank you so much yet again. I do not know the things that I might have carried out in the absence of those thoughts documented by you over such a subject matter. It had been the hard problem for me, nevertheless coming across a specialised strategy you processed it took me to cry over contentment. I am just grateful for the service as well as believe you find out what a great job you have been putting in educating people today through the use of your web page. I am sure you haven’t come across all of us.

  3. I precisely had to thank you so much again. I do not know the things I could possibly have taken care of in the absence of the entire suggestions revealed by you on that situation. It absolutely was a real traumatic circumstance in my opinion, but taking a look at the specialized way you handled the issue forced me to weep for gladness. I’m happy for this advice as well as wish you comprehend what an amazing job you are providing instructing most people by way of your web site. I’m certain you haven’t got to know all of us.

  4. I needed to create you the bit of observation in order to thank you so much once again considering the unique suggestions you have shown on this website. It was quite extremely open-handed with people like you to give easily exactly what a few people would have distributed for an e-book to get some profit for themselves, particularly considering the fact that you could have tried it if you ever decided. Those tips additionally worked to be a great way to realize that many people have the identical dreams like my personal own to grasp a good deal more with regard to this issue. I am certain there are a lot more pleasant moments in the future for people who start reading your site.

  5. I wanted to compose you this very little word to say thank you as before about the beautiful techniques you have contributed above. It was wonderfully generous with people like you to deliver unhampered all a number of us would’ve distributed as an e book to end up making some dough for themselves, specifically since you might well have tried it in case you considered necessary. The smart ideas additionally served as a easy way to know that other people online have a similar desire just like my very own to find out many more with reference to this issue. I know there are several more enjoyable periods in the future for individuals that look over your site.

  6. I am also writing to let you know what a awesome experience our daughter obtained checking your site. She came to find so many things, not to mention what it is like to have a wonderful giving mood to have certain people without problems learn a number of very confusing issues. You truly did more than her expectations. Thank you for presenting such practical, trusted, informative and easy tips about the topic to Tanya.

  7. I simply wanted to make a brief message to say thanks to you for all of the wonderful tips you are placing on this site. My incredibly long internet lookup has now been rewarded with reasonable knowledge to talk about with my family members. I would express that most of us website visitors actually are extremely blessed to be in a decent website with very many marvellous individuals with good basics. I feel really happy to have seen your webpages and look forward to many more enjoyable moments reading here. Thank you once again for everything.

  8. I needed to compose you the little bit of note just to give thanks the moment again relating to the great concepts you’ve contributed here. It was quite shockingly generous of you to grant easily all that a number of people would have offered for sale as an e book in order to make some cash for themselves, principally considering the fact that you could possibly have done it if you ever desired. Those principles likewise served to become a good way to comprehend many people have the same desire like mine to figure out lots more when considering this condition. I know there are millions of more enjoyable opportunities ahead for individuals who see your blog post.

  9. I simply wished to thank you very much once more. I am not sure the things that I might have handled in the absence of the actual tactics contributed by you concerning such a area. Certainly was a real depressing issue in my view, nevertheless viewing the very expert technique you managed it forced me to jump over happiness. I am just grateful for the work and expect you know what a great job you are always doing training the rest by way of a web site. I am certain you have never come across any of us.

  10. I simply wanted to thank you very much all over again. I’m not certain the things I might have made to happen without these tricks shown by you regarding this field. Certainly was the hard scenario in my circumstances, nevertheless taking note of the very specialised tactic you dealt with the issue took me to jump with gladness. Now i’m happier for the work and even pray you really know what an amazing job you happen to be accomplishing teaching the mediocre ones through the use of a site. I know that you haven’t come across any of us.

  11. My husband and i got more than happy when Edward managed to deal with his survey because of the precious recommendations he grabbed from your own site. It’s not at all simplistic to simply find yourself giving out facts that other people might have been trying to sell. Therefore we acknowledge we have got the website owner to appreciate for this. Those explanations you made, the simple website menu, the friendships your site aid to create – it’s most astounding, and it is assisting our son in addition to the family reckon that that topic is fun, and that is extremely serious. Thank you for all!

  12. Once I initially commented I clicked the -Notify me when new feedback are added- checkbox and now each time a comment is added I get 4 emails with the identical comment. Is there any means you can take away me from that service? Thanks!

  13. Hello! I just wish to give an enormous thumbs up for the great info you’ve got right here on this post. I can be coming again to your blog for more soon.

  14. I am typically to blogging and i actually admire your content. The article has actually peaks my interest. I’m going to bookmark your website and preserve checking for brand new information.

Leave a Reply

Your email address will not be published.