PROF ESTELLE VAN TONDER
Prof Estelle van Tonder is an Associate Professor (Marketing) in the School of Business Management at the North-West University in South Africa. Formerly she was Head of Department in the School of Commerce at Milpark Education. She holds a DCom degree in Marketing Management from the University of Pretoria and has also completed a Postgraduate Diploma in Financial Planning with the University of the Free State. Estelle has secured extensive experience in the financial services sector in the capacities of Broker Consultant, Senior Project Manager, Training Manager and Marketing Manager, before she became and academic.
Her research interests include customer relationship management and electronic word of mouth marketing (eWOM). She has delivered papers at national and international conferences and also published in national and international journals. She acts as a referee for various conferences and journals and is also the Editor in Chief of the International Business and Economics Research Journal.
PROFESSOR MORNAY ROBERTS-LOMBARD
Professor Mornay Roberts-Lombard is currently a Full Professor of Marketing in the Department of Marketing Management at the University of Johannesburg in South Africa. He is also the programme manager for Masters and Doctoral studies in the Department. He lectures and specialises in Relationship and Services Marketing from undergraduate to Masters’ degree level. He has published numerous industry journals, articles in refereed journals, and delivered conference papers at both local and international conferences. He has been nominated for and won four academic paper awards at international conferences. He is the Editor and Associate Editor of international and South African local journals, and has contributed to academic books over his 25 year academic career. He has successfully delivered numerous Doctoral and Masters degree students students.
Prof Roberts-Lombard serves on different councils and is currently on the Board of the International Business Conference (IBC), the educational Board of the Marketing Association of South Africa (MASA) and the country representative (South Africa) for the Global Business and Technology Association (GBATA). Previous management positions included being Head Of Department at South African institutions of higher learning and a member of the Standards Generating Body for Marketing Management, which was affiliated with the Services Seta
Walter is a strategic thinker who uses all his work experience to provide solutions. Entrenched in the skills development and education field for the past fourteen years, he realised that for the younger generation to become good leaders, they needed to be educated in many aspects of life and career objectives. He has worked with various leading education institution like Chartered Institute of Marketing, London School of Marketing, Oxford College of Marketing in UK among others.
Walter is a holder of Diploma in Marketing Management (IMM), Post Graduate Diploma in Advanced Marketing (IMM), MBA in Strategic Marketing (Univ of Hull, UK), Chartered Marketer of South Africa (CMSA), Chartered Institute of Marketing, (MCIM) Chartered Marketer, European Marketing Confederation – Senior Marketing Professional among other qualifications. He is a Registered Assessor and Moderator with ETDP Seta, with Services Seta, with CATHSSETA, with BANKSETA. He is also a Subject Matter Expert with various marketing publications for FET colleges in South Africa.
Ricky is the founder of Career Development College in South Africa which is fully registered and accredited in SA. She has been involved in heading up the college for the last ten years and to date CDM has trained thousands of students in various disciplines. Ricky is passionate about women development and service excellence.
MR RINOS MAUTSA-BOARD MEMBER
Rinos has an exceptional track record in driving business development activities with specific proficiency in Marketing, Customer Experience Management, Business Process Outsourcing, and Call centre operations. Rinos is a Board Chairman of Proctor & Associates, Board member of Facelift Construction, Board Member of African Contact Centre Solutions, Board member of Zambian Institute of Customer Management and Leisure Plus international. Rinos is a holder of B Com (Honours) Marketing Management Degree, Grad Dip in Customer Service Management (SA), CICM Fellow, Call Centre Certificates and Masters in Business Administration (MSU). He is currently studying towards a PHD Programme researching on Customer engagement.