The Chartered Institute of Customer Management (CICM) is a global training Institution that inspires the highest standard of professionalism in all aspects of business. It is a global board for customer service and call center professionals .


Satisfaction: We strive to offer value that exceeds our customers’ expectations. We acknowledge and honor the diversity of our stakeholders; our products and services are driven by the needs of our stakeholders. We engage and respect the opinions of our clients in the conduct of our duties and we abide by the laws of the countries we operate in thus achieving total satisfaction.

Trust: We trust our people, our stakeholders and our business partners and we will not compromise our principles for expedience as we abide by our profession’s code of ethics.

Positivity: We value research and development as a corner stone of our products and services. We believe in continuous improvement of our products and stakeholders. We bench mark our products and services against national and international best practice. We support and allow our team to dream.


To advance the practice of customer management, develop people, standards, call center industry, and promote excellence in service delivery.

99 thoughts on “About CICM”

  1. I’m a Nigerian. I want to know if I can take part in the training coming up on the 9th of June, If there’s going to be a certification and the cost.

  2. I’m a Nigerian. I want to know if I can take part in the training coming up on the 9th of June, If there’s going to be a certification and the cost.

  3. Hi, I am a Sierra Leonean & i’m looking to enrol and become a Certified customer service professional. whats the cost and process

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