Service Excellence Awards

The Service excellence awards are held to recognise, honour and reward organisations which have excelled in customer service. It is also there to promote and nurture a culture of service excellence.

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Researches & Surveys

We aim to inspire the achievement of the highest standards of professionalism through partnering with leading international industry thought leaders, academic and research institutions in the provision of crucial information obtained in industry through market research/surveys

The Customer Magazine

Africa’s Premier customer service magazine for all customer service,call centre and related professionals as well as covering various issues on customer service and contact centres in Africa.

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Chartered Institute Of Customer Management



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