About the
Institute
Chartered Institute of Customer Management is a global customer service and call centre organisation currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market.
Our Services
We offer various services from internationally accredited Academic and Professional Qualifications,
Research, Mystery Shopping to Customer Service and Call Centre Audits among others.
Countires present
Corporate clients
Researches completed
Students
Most
Popular
Courses
We offer globally recognized certification and professional programs to equip individuals with the skills and professional recognition they need to really drive sales through services excellence in their organizations.
The CCST is one of our “train-the-trainer” program that prepares, educates, qualifies, and certifies candidates on key skills required to conduct effective training and knowledge transfer.
- CCST
CCXP involves collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
- CCXP
CCCP trains call center professionals how to answer inquiries and help solve product issues for consumers and clients over the phone. Candidates learn key customer service skills, business operations, professional communication and management skills.
- CCCP
Handling customers over the phone requires many skills, including verbal communication skills, proper telephone etiquette, problem resolution, escalation and active listening skills.
- CM
Certified Customer Experience & Call Centre Consultant
The CCECCC program focuses on training customer service practitioners on how to deliver high quality products and services to the customers of their organization.
- CCECCC
This comprehensive course teaches key digital marketing skills required for the modern workplace. Learn Google Ads, social media marketing and SEO, Google Analytics, mobile marketing and much more.
- CDM
How to Apply
- You Apply
Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.
- We Connect
After you submit your application, an admissions representative will contact you and will help you to complete the process.
- You Get Ready
Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.
News & Events
The Customer Magazine of 2022 presents to You :
The CICM team is a well renowned community of excellence.
Challenges affecting most businesses in Customer Experience
There are several challenges affecting most businesses. Some of the
